Terms and Conditions

These Terms and Conditions govern the relationship between Wembley English Academy and the Student and become binding on the Student and the School when the Student enrols on a Course. Please read this document carefully.

  • The School, we, us or our – Wembley English Academy, part of RTC Education , a company registered in England, having our principal place of business at Madison House, 24-28 London Road, Wembley, Middlesex, HA9 7EX.
  • The Student – any person enroled at the School
  • Course – any course of study the School offers
  • Fees – Registration Fee and Tuition Fee
  • Personal Information – any personal information about you that the School reasonably requires including but not limited to the Student’s date of birth, address, telephone number and email address
  • Tuition Fee – the fee payable for tuition on any Course



A legally binding Agreement is made upon the registration of the Student. In entering into the Agreement, the Student agrees that they will:

2.1 be bound by the Academy Rules and by these Terms and Conditions; and

2.2 support the Academy in maintaining its ethos, ethics and good standards of behaviour and discipline


    • The Student must be at least 18 years of age to enrol on any Course. Places on Courses are subject to availability. We reserve the right to refuse to enrol you on any Course entirely at our discretion.
    • The Student’s enrolment cannot be transferred to anyone else.


    • Payments of all Fees included in the invoices may be paid in cash, by bank transfer or credit card and must be received at least one day before the Student’s Course starts.
    • The Tuition Fees allow the Student to receive academic instruction, first day placement test, use of our learning centre, internet access and certificate of attendance (provided that the Student attended at least 85% of the classes on their Course)

There will be a £30 non-refundable registration fee put in place for all English courses from 30th October 2017. Furthermore, payment for the course will be taken following the first free (trial lesson). Students can pay weekly/fortnightly/monthly for their course. Please ensure you have a receipt which you need to show to your teacher prior to commencement of your class.

3.3 The Tuition Fees do not cover the cost of other materials and services that the Student may require such as text books, examination Fees, bank charges, insurances, travel expenses and social activities. The Student is required to purchase such materials and services as are required for the completion of the Course.

    • Before starting their Course, each Student is required to sit a placement test that allows Wembley English Academy to assess the standard of their English language abilities. The result of the test determines the appropriate level of study.
    • We reserve the right to move Students to a Course which we think is more suitable for them if we think their skill level does not meet the requirements of the Course they have chosen. The decision will be entirely at the Academy’s discretion and will be final.
    • The Student is not entitled to any refund of Fees if they are required to attend a different Course from the Course they originally selected.
    • We reserve the right to cancel or alter our Courses at any time. If we do so, we will offer you an alternative Course or a refund of your Tuition Fees.
    • If the Student wishes to transfer to another Course, it will be at the Academy’s discretion and subject to payment of the difference of Tuition Fees and availability.
    • The Student will be informed about the Course timetable. If we change the timetable at any time, Students will be informed.
    • The average number of Students in any class depends on the Course but will not be more than 14.
    • Classes are held every day from Monday to Friday. Each lesson is three hours long with a fifteen-minute break in the middle.
    • The School will use its reasonable endeavours to accommodate the Student in relation to the location and timing of classes but reserves the right to change premises, teachers, times and rooms and to combine classes for different Courses at its discretion.



5.1 If the Student is expelled from the School, class or Course under the following terms, no Fees will be refunded.

5.2 Students are obliged to attend all classes, arrive at each class before it starts and return promptly after any break. The Student will be excluded from the class if they are more than 15 minutes late and no refund of Tuition Fees paid will be made as a result.

5.3 In order to receive a certificate of attendance, the Student needs to attend at least 80% of the classes on their Course.

5.4 Disciplinary measures will be taken if the Student fails to attend at least 80% of the classes on their Course. The Student may also be expelled from the School.

5.5 If the Student does not attend the first day of their Course without providing an explanation we think is acceptable, the Student may be expelled from the Course or transferred to another Course at our discretion.

5.6 The Student must let us know if they plan to be absent from class for any reason. If the Student misses a class because they are ill, a doctor’s certificate must be provided. If the School does not receive a doctor’s certificate, the Student may be excluded from their Course.



6.1 The Student is entitled to take holidays from their Course if it is longer than 11 weeks provided that a 14-days advance notice is given to the School:

If the Course is 12-23 weeks, the Student is entitled to 2 weeks holiday.

If the Course is 24-35 weeks, the Student is entitled to 4 weeks holiday.

If the Course is 36-51 weeks, the Student is entitled to 6 weeks holiday.

6.2 The Student may choose to use some of their holiday allowance when the School closes for public holidays.



7.1 The School has the right to expel the Student from the Course for unacceptable behaviour; poor performance; lack of attendance, disrespect to members of staff or other Students; foul, inappropriate or abusive language; violence; intimidating or insulting behaviour; bullying; any form of discrimination (including based on race, gender, religious beliefs or sexuality); or any other behaviour that does or may bring the School into disrepute or cause any harm or suffering to staff, other Student or members of the public.

7.2 Unacceptable behaviour includes, but not limited to causing damage to property, causing disturbance or nuisance, abusive or disrespectful conduct, failing to observe fire and safety rules and smoking other than in authorised areas and selling and consuming alcohol or illegal drugs on School premises.

7.3 If the Student causes any damage to School property, the Student must pay the full cost of repairing or replacing such property.

7.4 If the Student fails to meet our conduct requirements, the Student will be suspended/expelled.

7.5 The Student must use the School’s computers and Internet access in accordance with our instructions and applicable codes of conduct. Students are prohibited from using the School’s computers or Internet access for any unauthorised or illegal purposes, including accessing pornographic, obscene or illegal material, or for any commercial purposes.

7.6 In the event of expulsion, the School reserves the right to withhold completion letter, certificates or any such documents.


Any refunds due will be paid by bank transfer or credit card within 4 weeks to the person or organisation that originally paid the Fees following our cancellation policies as stated in this document.


If the Student cancels their Course at least 30 days before its start date, the School will refund the Tuition Fee to the person or organisation that originally paid the Fees. If the Student cancels their Course less than 30 days before its start date, the Student will not be entitled to any refund of Fees.


10.1 The Student will be required to provide the School with certain Personal Information that the School requires and it is the Student’s responsibility to update it in the event of any changes.

10.2 The Student agrees that we can use, copy and store their Personal Information and disclose this information to others as required by law.

10.3 The School will comply with the obligations under the Data Protection Act 1988 in relation to the Student’s Personal Information at all times.



10.1 The Student is solely responsible for ensuring they have appropriate insurances in place covering travel, medical treatment, accidents, Course cancellation and all associated risks.

10.2 The Student accepts that any insurance agreements they enter into are at their own risk and that the School is not responsible for any costs, expenses or other losses the Student incurs.


11.1 The School will not be held liable for loss, damage or injury to persons or property.


11.2 The School will not be held liable or responsible for any failure to perform, or delay in performance of, any of its obligations related to the Student’s Course that is caused by events outside the School’s reasonable control which may cause the closure of part or all the School and the cancellation of any classes, Courses or other services or materials the School provides. Events outside the School’s reasonable control include but are not limited to war, riot, civil strife, industrial dispute, terrorist activity, disaster, storm or other extreme weather conditions, flood, plague and infectious disease.


12.1 Applications made online or over the phone may be cancelled within seven days of the initial application.

12.2 When the Student chooses to exercise this right to cancel – within seven days – the School must be notified in writing. Cancellations made by phone will not be accepted. Students must preserve evidence of having given the cancellation notice (within the cooling off period). The deposit and any Fees will be refunded in full, less an administrative charge of £80.

12.3 The Student is liable for all bank charges and will be billed for such charges on their first day if necessary.



These terms and conditions shall be governed by English law and the School and the Student agree to the non-exclusive jurisdiction of the English courts.


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